BUSINESS ANALYST SUPPORT FOR ORACLE’S E-BUSINESS SUITE

In many cases, end-users of Oracle’s E-Business Suite are not as productive with the system as they or their management would like. Users typically spend too much time troubleshooting problems, working with Oracle Support to resolve Service Requests (SRs), or researching documentation or manuals to learn the best ways to use the system. Whether it’s a lack of training or inexperienced technical and functional support resources, end-users are unable to optimize their productivity with the system. Because of this, Tier1 has created a Business Analyst Support offering designed specifically to help end users be more productive with the system and help companies reduce the overall cost of supporting their environment.

Tier1 has a staff of highly experienced Oracle E-Business Suite business analysts who work directly with end-users to help resolve issues they are having with Oracle’s E-Business Suite. Whether by providing deep expertise to end-users or coordinating problem resolution with Oracle Support, Tier1’s support analysts are able to help improve your level of support while reducing your support costs.

BENEFITS OF THIS SERVICE INCLUDE:

• Immediate access to experienced business analysts for help resolving problems or providing assistance on best practices
• Hands-on training with your system, with your data and your configuration
• Reduce the time spent working with Oracle’s Support Organization – Tier1’s support analysts will work with Oracle Support on your behalf to insure your Service Requests get resolved in a timely manner
• End users discuss their specific issues with highly experienced E-Business Suite professionals, not inexperienced help desk support staff
• Eliminate the need for multiple support analysts if using multiple E-Business Suite modules – Tier1’s functional support staff has deep experience with all Oracle E-Business Suite modules
• Ability to handle all your Oracle E-Business Suite needs – Tier1’s support staff also consists of developers and DBAs, so if the problem requires technical expertise it can easily and seamlessly be handled by Tier

EXAMPLES OF BUSINESS ANALYST SUPPORT TASKS

General Ledger
Month-end close processes/procedures
Budget data entry/upload
Financial report creation
Chart of accounts maintenance
Ledger maintenance

Payables
Payables invoice processing issues
Payables payment processing issues
Reconciliation of AP to GL
1099 processing issues
Payables subledger accounting issues

Receivables
Receivables transaction processing issues
Custom receivables invoice development (XML)
Receipt transaction processing issues
Receivables subledger accounting issues

Order Management
Order processing issues
Shipping transactions issues
Custom shipping document development (packing list, BOL) (XML)

Purchasing
Purchase order processing issues
Receiving issues
Approval hierarchy development/maintenance
Custom PO document development (XML)
Resolve stuck transactions
Workflow issues

Cash Management
Reconciliation issues
Bank statement import issues
Positive pay /Encashment

Inventory
Item master issues/maintenance
Inventory organization creation/maintenance

System Administration
User account/password maintenance
Custom menu/responsibility creation
Concurrent manager monitoring
Concurrent request trouble-shooting
System data security rules
Printing Issues/Printer Setup

Process Manufacturing
Batch processing issues
Recipe Issues
Formula Issues

Project Accounting / Project Manufacturing
Project and Task setup
Data import from other Oracle modules
Reporting

Costing
Cost group setup
Cost updates
Cost reporting / breakdown

Other non-applications areas
User training
Recommended best practices
Liaison with Oracle Support