Tier 1 Inc- CUSTOMIZATION SUPPORT SERVICES

Tier 1's Customizations Support Services provide support for custom reports, interfaces, and application extensions that are often developed during Oracle E-Business Suite or Peoplesoft implementations. Too often, software modules developed during an implementation are left with little or no ongoing support. The benefits our customers realize by having Tier 1 support their Oracle Applications extensions include:

• Timely and qualified technical support from Oracle E-Business Suite or Peoplesoft technical developers

• Lower, more predictable costs to manage break-fix, patch, or upgrade revisions to extensions

• Faster problem resolution

• Elimination of staffing challenges and periods of no support due to time off or employee turnover

• Support for development of new requirements for reports, interfaces, or extensions